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  • ACRI

Making the Employment Services Accessible in Arabic

© Tero Vesalainen |

On 25.2.2021, ACRI petitioned to the High Court in the name of three residents of East Jerusalem and Ma’an - Workers Association, requesting that the court instruct the Employment Services to make its services accessible in the Arabic language. In addition, we demanded that the they provide an Arabic phone service as a part of its national public helpline, with the same quality and availability as the one offered in Hebrew; translate the online forms on the website and allow them to be filled out and submitted in Arabic; send text messages to Arabic speakers in both languages - Arabic and Hebrew; and translate all Hebrew information on their website into Arabic.

In the petition, we argued that in the present situation, an Arab resident who is not fluent in Hebrew is effectively prevented from accessing basic services or is otherwise dependent on the assistance of organizations or family members in order to access these services. This situation severely violates the constitutional rights to privacy and a dignified existence.

In response to the petition, the State made some significant improvements:

  • Applicants will be able to receive assistance in Arabic from the Call Center in order to fill out forms;

  • Text messages from the Employment Service will be sent in Arabic

  • And many of the forms and information on the site will be translated to Arabic

On 27.10.2021, the High Court provided an extension of 6 months to the State in order to make the Employment Services completely accessible in Arabic.

HCJ 1373/21

For further information (Hebrew)

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