A New Super-Pharm Policy Allowing Only Some with Disabilities to Skip the Line
- ACRI
- Dec 16, 2025
- 1 min read
In November 2025, the drugstore chain Super-Pharm decided to change its policy toward people with disabilities who hold a "queue exemption" card and would no longer allow individuals to skip the line for the pharmacy unless they are Ministry of Defense beneficiaries. It would continue to honor the "queue exemption" card at the regular checkout counters. In making the change, the chain relied on an interpretation of the law stating that accessibility regulations do not apply to a medical institution.
On December 16, 2025, ACRI appealed to the Commissioner for Equal Opportunities for People with Disabilities, requesting that the Commissioner use his authority and require Super-Pharm to honor the accessibility regulations and give priority in lines at the pharmacy to anyone holding a "queue exemption" card. In the appeal, attorney Michal Tadjer argued that the chain's interpretation of the law is incorrect, since a pharmacy that is an integral part of a commercial business cannot be defined as a "medical institution." The appeal further argues that the chain's decision to distinguish between two subgroups of people with disabilities—those whose disability is a result of military service and those whose disability stems from other causes, including congenital disabilities or disabilities resulting from illness—is an improper and discriminatory distinction that goes against the Patient Rights Law and the Prohibition of Discrimination Law.
ACRI’s appeal, December 16, 2025 (Heb)
